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  • I was actually disappointed in my recent experience at Barnes & Noble. I recently went into this particular store in search of a certain book trilogy that has been hyped up in the media. Anyhow, I entered here and was not greeted as I am use to back in Iowa. I roamed around looking for what I was after for a bit of time, as the associate at the service counter appeared busy on the phone. Was it a business call or personal?!? The associates I encountered seemed as if they were annoyed and didn't care for their jobs. The young man at the register also left a lot to be desired. It were as if he were a robot. I'll give the place another chance in the future, due to the proximity to home. However, I won't expect good customer service. A firm two stars simply because of location.
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