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| - These guys were honestly useless. They may be okay when it comes to pipes and drains but they had no clue when it came to diagnosing my water heater problem.
After living in my home for 6 months, my electric water heater began pumping out hot water for only about 3-4 minutes before the water became ice cold, exhibiting the telltale signs of a problem with either the thermostat or the lower heating element. The home warranty company sent out a guy who was very nice and said that the only thing that was an issue was that the temperature settings were incorrect on it, with the lower and upper elements being set too close to the same temp. He made a few adjustments and after he left, it did seem to get better for about a week, only to revert back to the same issue after that time frame.
Called the home warranty company back and they sent out a second guy from the same company, who met with my wife. This guy initially said he thought he knew what the issue was but he wasn't positive and that he would need to discuss with the home warranty company. My wife objected, saying that since this was the second time someone was out, we need a resolution on this, to which the guy replied that he had other appointments and gets paid by the appointment. Needless to say, my wife's response was that we didn't care how he gets paid but he needs to get this resolved. He finally backed off his stance, and called into the home warranty company (he was on hold a ridiculous amount of time, so I understand his frustration) and basically said that we needed a whole new water heater. At that point, we were good and the tech left.
The next morning, a third guy who said he was the boss of the other guy called. This guy said he thought that there may be a different issue and would need to come check it out before proceeding with the water heater replacement. Guy came out, said the issue wasn't what he was thinking it might be. Instead, he said our problem was that our water heater was too small for the house. Despite my best efforts to explain to him several times that this size water heater worked just fine before a couple weeks earlier, he remained convinced that replacing the water heater wouldn't solve our problem.
By now, the home warranty company is ticked off because there has been three separate service calls and they call out another company to take a look. This other company showed up on time, replaced the lower heating element and the thermostat, and were done within 45 minutes. Water heater has been working perfectly ever since. Alan's Plumbing didn't do anything except waste a whole lot of my and my wife's time.
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