I'm so happy to see I'm not the only one who thinks this Tim's is special. (I can't believe I'm writing a Tim Hortons review). But it's true... the service here is always with a smile, always efficient. The managers/owners are almost always around, and busy with cleaning, serving, whatever needs doing - they're not just sitting at their desk in the back. I think they must train their staff very well and agree with the reviewer who said all Timmies should take a page from this book.