Yup, its a-ok (3 stars)for the overall experience. The food is still very good and I'm still a fan (4 stars), but the customer service is lacking.
Ordered by phone to pick up before the football games. Arrived to find out the order had never been processed. OK, i get it. Sometimes things happen, but don't try and keep it a secret. Own up to it. Waited for 15 minutes for a great pizza, but never a "sorry" or "thanks for waiting". They did give me a free Coke while I waited (secret apology).
So in conclusion: If you're going to order during "busy" times (Olympic games, curling final), you might want to really verify your order over the phone or walk-in, order and then do some shopping next door.