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| - Update: I received a very respectful message from the owner (or some relation, I presume) expressing condolences for my experience. I realize that experiences may differ, but it is your right as a consumer to know my first impressions and weigh them against the overwhelmingly supportive reviews. That is why the rating and review will otherwise remain unaltered.
In short, the food was not good. The service is some ways was acceptable and in other ways abysmal. The staff seemed happy at least.
I went here with my wife and my parents because we wanted Thai food, and this place has among the highest ratings for Thai food in the valley. We drove all the way from Rural and Broadway. My parents came from Mesa.
All of the people who prescribed a five star rating, I'm calling you out. Yelp has consistently lead me to awesome new finds. I even chose my attorney through Yelp. Of course, there is always some expectation of differing opinions from reviews: some better, some worse. This place, however, was way off target. I'm not going to try to estimate wait times, but the whole course of the meal ran about two hours with just an app and an entree. We ordered an appetizer first thing, which the wait staff had to be reminded about. Every time we would try to say something to one of them, they would listen until they got that one thing, and then scurry off before we could mention anything else, which resulted in a lot of subsequent back and forth trips.
My wife ordered tequila, which I know is not Thai, but they offered it. When it was brought out, they were really weird about it. The server asked her to taste it to make sure it was alright. They were very mysterious about what brand it was.
They did not have limes at the restaurant, which is bizarre for a place that people want to call "authentic" or "legit" Thai food.
My wife and I both asked for 4/5 spiciness. We were not impressed. Thailand makes some of the spiciest dishes in the known world, but my dish ranked on par with Tapatio hot sauce. Obviously, when you go to a Thai restaurant, there is an understanding that people who are not Thai probably should not be unwittingly exposed to the native level of full spiciness, but we're not babies.
They dropped a lot of bowls while we were there, which we agreed was probably the reason that the bowls are plastic.
They were stingy about how much rice we got. I think I would call my portion about one cup. It did not seem to have been made recently. The entree portions were fine, but my meal didn't seem particularly fresh.
They were very prompt (minus a little confusion) about refilling our drinks. That is a plus that even good restaurants fail to live up to, so bravo.
The people there seemed happy, and I liked the matching but not identical elephant shirts the staff wore.
Not sure what people are saying about the "atmosphere," it was just some big tv's and a bunch of mish-mashed nic-nacs: the usual strip mall Asian cuisine furnishings. It wasn't too noisy or anything. Generally was disappointed not so much because of the place itself, but because of my artificially inflated expectations.
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