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  • On Friday, June 22, 2018 between 7:15 pm to 10:00 pm was my family and I worst experience at your establishment. Not only we waited 45 minutes to be seated, once seated we waited almost 1 hour for 24 wings, onion rings, baked potato and a chicken club sandwich and we had a very inattentive waitress. We couldn't understand why was the wait was so long, because when I looked around the restaurant, there were at least 5 or more tables open. Everyone who was seated after us, got served their food prior to us. Our waitress didn't provide us an update on our food, she could've said "sorry for the wait, your food will be up shortly" or give us a time frame when our food was going to be ready. Where I was sitting I can observe her standing near the door way of the kitchen having a good conversation with the staff, therefore she was aware of what was happening in the kitchen. She rarely came to our table to see if we needed anything, she only came to our table to: 1. To take our initial drink order 2. Brought drinks to the table and took our food order 3. Took second drink order 4. Brought drinks to the table 5. Brought us the check and to-go box She had no hesitation giving us our $123.00 bill which also included 6 shots of Jack Daniels and 4 Angry Orchards. 2 hours later we left without someone saying "thank you for your patience" or "sorry for the wait or inconvenience", your establishment showed lack empathy. My family and I are from the east side of Cleveland, for us to travel to you Valley View location and get treated the way we did is unacceptable. That would be our last time visiting your establishment. I hope you find this letter of complaint helpful to improving your customer service.
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