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  • We chose to stay at the Cromwell for 4 days for our annual trip. It started off great,by the friendly staff at the valet. They helped escort us inside to check in,and offered waters, and explained all the great conveniences they offer. Then we were escorted to our rooms,which are gorgeous by the way. During our stay we also gambled in their casino downstairs, very friendly dealers, with fairly quick drink service and low table minimums for being on the strip. This is where things got unusual.... Saturday night/ Sunday morning at around 6am...i woke up to a guy banging on our door and then peeing on the door and trying to push his way into our room ! We called security and they quickly responded,to find him passed out in the hallway. Immediately the manager on duty came up to talk to us. He offered us a different room, or late check out, but we had to leave to go home that day anyways. The manager Miguel decided the right thing to do,was to comp our room. So even though there was a hiccup, out of our control, he did everything he could to make it right. We are definitely coming back! Thank you Miguel for your sincerity and concern!
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