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| - My friend and I both ordered soup and drinks, today (05/24/2015). The waitress asked, "Feta, or Cheddar?" Both my friend and I naturally took this as an either choice, since being asked this way it is pretty clear one is included.
Well, when the bill showed up we found out that wasn't the case. We asked about it, and the waitstaff apologized then offered a comp and said they just needed inform the manager, Matt. This manager showed up a minute later and spoke condescendingly to us, treating us like some kind of joke, "Yeah, we tell them to say it like that! ...Well, Every place I'VE been extras like that were CHARGED for." then he laughed after making an incredibly awkward situation in the middle of the restaurant, loudly, with other tables and other customers around. What kind of customer service is that? What could he possibly gain from this?
The food, the location, and the building itself were great. The manager acted like a total jerk to us in front of other customers in order to justify NOT giving the already offered comp, though. This was our first, and last time here. Again, we were offered, and then retracted, and then ridiculed over $1 in charges that we only asked about when they showed up on the $17 or so bill-because it was unexpected. We never even made any demands. We didn't even ask for comp.
I don't know if the other Aladdin's Eatery places are like this, but I'm not willing to take that risk after this experience..so I'll be staying clear of all of them now.
DO NOT RECOMMEND
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