I normally love Panera and have actually been here a couple of times since it opened. The other times it was decent, but this time I was very disappointed. I ordered an iced coffee which is self-serve next to the ice tea. I actually had to ask a make sure the coffee wasn't tea because it was so light looking. Tasted extremely watered down. When I mentioned it the staff was extremely unapologetic and did not offer to fix the coffee. So I went back to the counter to order a Chai, explained the situation to the same girl who I had originally ordered from, and had to actually asked to be refunded for the coffee. Very poor customer service!