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  • So... Showtime Car Wash, I gave your guys a 3rd chance today... Guess you genuinely don't want to keep clientele. Mistake #1--- If I come to your establishment to spend my money, I'm "Sir" or I'm "Mr. Harvey". I'm not "boss". It's simple common courtesy, nothing more. We're not in the 'hood, we're not in the gym working out. I'm a paying customer who expects at least a minimum of courtesy, if not respect (I'll earn that...) Mistake #2--- Why would I pay an additional $8-$9 for the same service I used to get? You're not doing it any different or better than the last time or the last owner. And to clarify, the interior of a truck doesn't have any more area to clean than the interior of a sedan. But you don't charge extra for those... Mistake #3--- STOP THE UPSELLING! If I tell you the truck was just waxed, take it at face value. Don't sit there and basically call bull-shit. How can you tell the condition of the finish when the truck is dirty? YOU CAN'T!!! Don't try to tell me that the month-old wax and polish job is already done in. Incidentally, this was just today's visit. I Won't go into the past 2 visits... In short, I've gone to that particular car wash for over three years faithfully every week. From my first visit in there it seemed like you wanted to push out the regulars and start fresh. The price increases and the up-selling is too much. Add that to some of the office help that REALLY needs a lesson in manners, the lack of a monthly subscription package, and the whole combination makes for a toxic mix. Unfortunately, there won't be a 4th chance for you guys with me. There are too many other options out there. Wanna start fresh? You're one customer closer to that goal. Congrats.
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