I originally came in for an oil change a few months ago because of a referral from a family member and got it taken care of no problem for a cheap price. I figured this would be my new go-to place for my vehicles and today called around 8am and scheduled an appointment at 2pm.
I show up at 2pm figuring it would be the same thing and I could drop off my vehicle and pick it up in an our like before and like I was told. I walked in and went to the front desk and told them I was there to drop off my truck for a 2pm appointment and the guy looked at me and goes we are busy today so I dont think i'll be able to get to it before 6pm. I then re-informed him that I had an appointment at 2pm and wasnt a walk in and that this was scheduled. He stated "We only really do oil changes as a courtesy and we dont charge labor on them only the price of the filter and oil." There was an awkward pause and he was basically telling me since they dont "make money" off of their oil changes they couldnt care less that I had an appointment they had people coming in for real issues they could make money off of so I was pushed aside.
No offer to reschedule, no apology just a blank stare until I said ok and walked out. I actually have some work that needs to be done and my check engine light was on, so I was hoping they could diagnose that and give me a quote but hey if they want to lose out on the potential of making money off of the issues with my truck and my other vehicle along with my family members that refereed me thats fine by me.
Wasted a lunch break, and also wasted my friends time who met me there to pick me up since I was going to leave my truck there for the hour appointment. Very disappointing and will not be back, along with making sure I will inform the others I know who go here. They dont value you unless they can use you to get more money out of you. I wouldnt have been upset at all if they had the decency to call me ahead of time and explain they are busy and that they could reschedule for later this week but the fact that they waited until I drove all the way there is what made me the most mad, especially when there were two employees behind the counter helping no one at the time I walked in.
Overall its up to you whether you want to take the risk to get work done here, they may be in the mood to help you that day, or you may end up like me and think you have an appointment only to find out you wasted a trip over there. I dont like wasting my time so ill take my vehicles to a shop who at least knows when they can see me and get the work done.