| rev:text
| - We called at 4pm for a reservation at 5:30pm. The person on the phone told us don't take reservation for parties under 8 but there is "plenty" of open table and we shouldn't have a problem. We went and there at 5:30pm and encounter a 45min wait because they have a party of 100 people in the back. Really? you didn't know about this and couldn't understand that it would be limited seating and busy...especially on a Friday night?
We went to the bar while we waited and had a few drinks. Bartenders were excellent: curious, fast, etc. I noticed quite a few open tables on the patio even one right behind us. We also noticed a table for 3 had a reservation sign on it and yup 3 people walked in and were sat at that table...no reservations for parties under 8...that's BS.
We finally got our table after a 40min wait and you guess it, it was the open table right behind us. jeez, we could have been seated there to begin with. It was open the whole time.
The waiter came over and asked us if we wanted to order something, we told him to give us a few minutes to look over the menu. He came back 10min later and we ordered food. A sandwich and bruschetta...simple enough. He disappeared. Another server/staff asked if we wanted water; took over 10min to get. Yet another 10min goes by and we wanted to order more drinks , waiter wasn't around. He way busy chatting with other tables. We saw another server and asked if he could get our waiter so we can order drinks. He said they are team servers and anyone could get us drinks, food, etc....strange concept. He brought back our drinks....still no main waiter to be found and never checked on us. Our food took 40min to get to us...way to long for something simple. It was served by yet another waiter. After the food was delivered, our initial waiter asked us if it looked ok and then disappeared again...never to be seen by us till we complained later on. We wanted more drinks, and no one was around to wait on us. We decided it wasn't worth staying and looked for our waiter to get our bill. Again, he was at the same 2 table chatting and flirting for 8 minutes. I went to the hostess and asked for someone to get our bill. She was surprised our waiter didn't attend to us. Our waiter came to our table and asked what was wrong. After we explained the poor service he said" I'm sorry you feel that way"....REALLY? how about "sorry, I screwed up and forgot about you". He acted like he did nothing wrong. We gave him gift cards to pay the bill. Then the manager came over and wanted to understand the problem. We explained everything, she apologized, cited the big party (which is a bad excuse) and said she would comp the bill, which was nice. She explained the "team server" process they used and said it sometimes doesn't work the best but they are trying. I think they should go back to 1 server per table and crew member to support food delivery and cleaning tables, filling water, prepping (like most restaurants do).
Overall it was one of the worst experiences we had at a restaurant in a while and wrecked the mood for the night. We won't be going back to this place. It was very disappointing since we read so many good reviews about this place online.
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