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| - noticing a 1 star theme to this gym? there's a good reason for it.
Take the advice and check out other gyms before going here -
I absolutely loved this gym until they decided to gauge my bank account without authorization.
Used this location since 2014 - trained for my first marathon, facilities were ok with the exception of your favorite machines being broken for long periods of time. I really liked working out in the cinema room though.
so here's your one star workout:
They don't value the fact that you've been loyal customer for three years - instead...
The manager Jesse Frazier was also the worst human being (I'm noticing all management seems to be pretty rotten based on others current reviews and my previous review in 2014 - which coincidentally also had to do with billing!). Jesse the "manager" had 0 compassion to the fact that I'm now 8 months pregnant, haven't been using my membership since the beginning of the year for medical reasons in this pregnancy & was still paying for it well into my second trimester (which I didn't complain about that part at all, I sucked it up), and yet he couldn't get why I was upset for the obvious reason - that even though my account was on a "freeze" (and I did have good intentions of returning after my pregnancy) due to my inability to use the gym, I STILL got gauged with a $40 annual fee - which I was NEVER told about from day 1 & also pretty ticked that I found this out about this just now, that they've been doing this fee charge from my bank for three years without ever telling me it was even a thing - FYI, $40 yearly fee = three months at ANOTHER GYM! My bad for not noticing the past few years, otherwise I would have been out of here sooner.
Also, *you'll never get an invoice or a bill from this gym - once they authorize your account you're basically free game to them to charge whatever they want, whenever they want. And to make matters worse, you'll get to deal with "abc financial" a third party company that loves to take your money on behalf of Golds Gym, but will find a way to pass you from supervisor to supervisor to telling you to talk to Golds Gym about your billing to passing you onto voicemail until you give up trying. ABC will tell you to go into the gym, the gym will say talk to ABC billing.
ARE YOU EXHAUSTED YET? The billing is a workout!!
Then the only way to get them to stop stealing your money is to call your bank and put it in as fraud - **Which is actually easier to work with your bank than working with golds gym!!**
Also, When I asked Jesse if he had a manager he said no, supposedly he's the top dog running that gym, which is hard to believe considering his customer service skills & looking at these reviews there does seem to be other managers - Tyler perhaps? Pretty sure he was lying to me because he knew I would report him for being an asshole to me.
OH it keeps going!
So not only was Jesse Frazier unwilling to help on the $40 fee reversal, he also informed me that there's a FEE TO CLOSE THE ACCOUNT! WOW, no one ever told me about that either when opening the account, and again, if they had, I never would have gone here knowing all these fees were going to be included in my membership. That's how they get you!
Jesse's rebuttal "well you should have read your contract" ok big shot. good one. I'm sure you read all your contracts too, riiiiight. that's why you have REPS WORKING THERE getting people to sign these contracts - to tell customers about these charges - not at this gym, they are there to tell you what you want to hear to rush you into signing a contract and avoiding telling you about the fees because they know it's insane & they wouldn't have anyone signing up if they did. That's called fraudulent sales work ethic in my book.
Even though the account was "frozen" months ago - what I should have done was simply closed the account in then & none of this would have happened. It was my bad for being a loyal customer and thinking that when they said "freeze" they meant "freeze" - that term doesn't mean anything, it's not a thing. They say that to keep you as a customer.
I ended up calling them out on credit card fraud with my bank.
This corporate franchise is the worst, choose somewhere else if you're looking for stress free contracts and interactions. Look up their corporate headquarters star ratings too, it's worse than the local.
go to the local website & click on "Gym Staff" - there's a reason that pages doesn't exist, because they don't want their names known because they are all crooks.
If you like getting into hidden fees that no one at this location is willing to tell you about, this is the gym for you. If you like having to close your credit card so that they can't tap into your account while you're on leave from the gym for medical reasons, this gym is for you. If you like crappy customer service if you EVER get into issues, this gym is for you!
Enjoy your workout.
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