I think they have a lot right and the staff was all very friendly. Rue, who helped us at the pool was a total sweetheart!
A few things that were totally frustrating were:
1) The check in was a pain.
2) I was in the store trying to buy some things and NOTHING was pricing. Really??? I had to ask on all the bottles of wine and snacks??? Grrrrr
3) After spending $80 (way over retail) on two bottles of wine and one snack, we find there is no bottle opener in the room and they wanted you to buy one at the store. REALLY?? Then we asked the store if they could just open the wine for us and they said NO.
4) The AC did not seem to work well. We had it on 60 at night and the room was NOT at 60 or we would have been freezing.
Bottom-line is, we would stay there again because the pricing was good. They just need to fix some things.