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| - I always hoped that one day, I could sit in the dining room of Gordon Ramsay's Hell's Kitchen watching all the drama that unfolded on his show... whether it was an act for good entertainment, I still thought it would be a memorable experience..... well folks, I experienced it at Pizza e Pazzi earlier this week!
My groupon was expiring so I decided to go on date night with me husband, something I was much looking forward to, especially with the praise I have heard about this restaurant.
I walked in on a Tuesday, the place seemed busy and the server came quickly to seat us. We requested to be farther away from the door, which he gladly accommodated. We were off to a good start. Shortly after, he comes back and tells us that the only thing they were serving at the moment... was PIZZA. I was a little confused as to what was happening but apparently, they were short staffed. I was excited for the pizza, yes but also wanted pasta and food of my choosing. They said that they could do "some" appetizers but they are busier than expected so cannot accommodate at this time.
We came to consensus on what pizza we wanted because that was pretty much the only thing we could order, and the appetizers we were allowed to get - Eggplant Parmesan and Deep Fried Risotto Balls. We ordered a glass of Merlot, which we were told was OUT... and I wanted a glass of Red Bubbly........and....well... they didn't have that either. I'm starting to find this amusing.
The complimentary foccacia was tasty, which accompanied three spreads - brucschetta, olive, and pickled mushrooms. While we were munching away, we could hear the table behind us with the server apologizing for food going into the garbage and two pizzas coming right now. Not sure what was happening.
Our risotto balls came looking completely fried and refried. The shell was tough and way too crispy for my liking. The eggplant parmesan looked like it was sitting on the counter all day and drenched in cheese and stuck into the broiler for a quick melt. Lots of quick fixes that question the overall freshness of the food.
When the pizza came out - I found two measly pieces of basil in it, which I had expected more. Good thing the crust was nice and soft but by now, I'm just laughing at the bickering in the kitchen, about how "people are sick" and "babysitting should not be required" and "you'll understand when you have kids" - it was a total soap opera.
As we finished our dinner, I noticed that two large parties that had come in shortly after we started eating were getting their food............ and they had PASTA!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I'm not even going to tell you the anger that flooded in my brain. Apparently, they had called for emergency help and a chef had showed up, allowing them to function fully in the kitchen. Why was I not advised of this? When I questioned the server, he told me that I could order pasta now and take it home with me? No thanks.
To end if off, our server said: "While we don't give away vouchers, if you come back next time and I recognize your face, I can hook you up".... no offense.. but you didn't even ask for my name... you're never going to remember my face.
This night was full of apologies, disappointment and a perfect way to ruin a much anticipated date night.
Thanks for nothing.
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