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| - This place deserves a -5.
The receptionist/front desk staff....
Where do I begin about that... Seriously, the most unprofessional, rude, and disorganized front desk staff ever...
I went there because I recently moved close to the area and they had an earlier appointment than the other places I called..
Upon entering, the receptionist didn't even greet me and my boyfriend... She waited for us to say something.. How can we say something if we didn't know that your were busy because you didn't bother to say, hello. Rude..
Then I tell her that I've never been and I just need a fitting for glasses and contacts.. She goes on about prices like she was warning me.. First of all, why would you go about pricing right away, it just makes it seem like you're judging us by telling us a price WITHOUT US ASKING and waiting for our response..
Second, I paid 70 something instead of 100 something dollars that the receptionist stated.. Do your job and do it right lady..
And lastly, I come back to pick up my contact lens and I tell her my name and last name and she tells me it's not there.. Uhm, it clearly is there because YOU CALLED ME ten minutes before I went there.. I wouldn't drive there for no reason.. Then she's like oh, well you said your name was so and so ...
My last name is what you should be looking for and that didn't change since I was born, but she didn't bother asking me to confirm if it was me..
I was pissed..
Last encounter with these ladies... I called to ask a simple question... It turned into me calling and emailing corporate.. That wasn't good..
I see that people have had some bad experiences with the staff.. Yep, not just me.
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