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  • What does it mean to have great customer service? If you ever want to know head over to this Tims and find Pavlava (I hope I spelt her name wrong I apologize if I didn't) I've been working in this building for 3 years, every morning when she works I get a hello Charlene, always by name, which is impressive because I only gave my name to her twice before she remembered. She also remembered that I only drink cream in my drinks, so even when I forget that I'm lactose intolerant she doesn't. Truly wonderful customer service, prompt and fantastic.
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