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  • This is an update to my previous review. This company is SHIT, and i told Barbara so. My home was burglarized in October, and it took 4 phone calls to get someone to my home to replace the screen that the burglars had popped out (they are NOT as secure as SSM would like you to believe. My insurance company paid me within 2 weeks for my stolen items, minus my $1000 deductible. I have made no less than 20 phone calls to the SSM office, a couple of emails and about 6 trips to their office. I kept asking when i was going to get my deductible paid, and kept getting put off, for 3 months. It took many phone calls and more than a month to get the owner, Brett (who is as RUDE as previously mentioned by another reviewer: a contractor in my home said "he thinks his Shit don't stink!") to come to my home. I had to ask Barbara "IF THIS IS THE FIRST TIME THAT THIS HAS HAPPENED (BULLSHIT) WOULDN'T THE OWNER WANT TO COME SEE WHAT HAPPENED?" CLEARLY, it was not the first time, as he had NO INTEREST in having a look at what happened. He did take time out of his busy schedule 2 weeks later (6 weeks after the burglary). So, after all these phone calls, and months of waiting, i got a call from Barbara that SSM was charging me $300 for the repair work to my home: Jeremy coming to my house to reinstall the screen into the aluminum frame, 5 minutes; Brett coming to my home to look at the window, 10 minutes, and another 20 minutes for Jeremy to install a paint stick between my window popout and their flimsy aluminum screen. Barbara offered to send me a check for $200. I told her to keep her $200! She asked "Why the attitude?" I said "youre running a shit company, and your product failed to protect me!" She said "We don't feel our product failed!" PURE IGNORANCE!!!! The burglars did not come through my wall, my roof, they came through SSM screen, stole THOUSANDS OF DOLLARS from me, and Barbara says "We're going to send you $200!" I have written to every news station, and no one will reply. SSM has commercials on every station, so they will not lose that money to inform you. Eventually i will tear this crap off of my home and go with Rolladen. Worth the extra money.
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