We have been to the other locations and never had issues until today. This was my second time in this location. The first time I was here the service was very slow.
Today:
1- our food took forever! When it finally got there, my husband's Gardein burger was cold. Not warm... Cold! All fries on all plates were not even warm.
2- we ordered our little one a grilled cheese and it was nothing but grease. I get it that we order a sandwich like that but I can make a better and healthier option for my child.
3- our server took a break during our time there which is totally understandable but communication seemed to be lacking as when the other server dropped the check they charged my husband for two portions because they had to make him a new one. Then we had to get a manager to adjust it.
4- we ordered a kids meal for our daughter which came with a choice of drink, choice of side and choice of dessert. We never got anything more then fries for her. No drink and no fruit.
It wasn't even busy! In a location like this they should be better equipped to handle small mishaps like this one. Thank God the beer was cold.
It definitely left a bad taste in my mouth with as many managers that were standing around.
I'll stick to my regular location at Town Square.