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| - Nothing I can say or do will bring my big boy back, but if I can prevent it from happening again than I have spoken for Kane. We all have to board our pets at one point or another and even though you think you are being careful choosing the perfect place, that is not always the case. Regardless of the raving reviews that I read about Camp Bow Wow of Concord, I would never board a pet there again. I understand accidents happen but ignorance and blatant mistakes are not accidents.
On May 7, 2016, I took my beloved Kane to Camp Bow-wow of Concord, North Carolina. We had used them previously for short-term boarding and doggie daycare for our Great Dane and felt confident that Kane would enjoy his short stay. He was a healthy 2 1/2 year old and was last seen at the vet on May 6, 2016.
We dropped him off around 10am on Saturday and I picked him up at 4:47 pm on Sunday afternoon. When he walked out, he was obviously very sick. He was panting and drooling incessantly, he's not typically a drooler unless he is in the middle of drinking. I was told at pickup time that Kane had been throwing up (4 times, once in his cabin and three times in the play yard). He was drooling so much the shirt I was wearing as we drove to ER was sopping wet where he had leaned his head on me. After getting to ER they immediately did an x-ray, confirming bloat and gave him morphine for pain. After discussing options with our vet based on the x-rays, the conversation with the attendant at the kennel, and a voicemail saying that Kane had been throwing up multiple times on Sunday left at 4:10, we made the decision to say goodbye to our big boy rather than surgery. The vet felt that the damage that had occurred due to the prolonged bloat and severity of flip was to extensive and surgery was no longer a plausible option.
Unfortunately, I was never given the opportunity to save my dog since I was not contacted till 4:10pm and by this point it was to late. Their protocol states that they call owners even if a dog throws up once. However, I was not contacted till after 4 and was than told he had been throwing up all day. The owners now state that he had only thrown up once at 4:07 and the two attendants made a mistake telling me otherwise. Yet they were both very specific in their details. After asking to review the videos, I was told there are none, however, Josh later mentioned that he had reviewed the videos.
Both the emergency vet and our normal vet feel that if I had gotten him to the vet that morning, surgery would have been successful considering his age and overall health.
There has been zero acceptance of accountability, rather individuals being rude and lacking all empathy. They remind me that I have signed a release baring them from any consequences, a release they now hide behind.
There is now a gaping hole in the heart of our family. We feel our trust was horribly violated and our Kane's life so abruptly taken from us based on someone else's mistake and now blatant disregard for anything other than the money they make.
This post is both my opinion and the facts of what occurred with Kane that day.
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