Went in to pay my car insurance because it had lapsed. I was in California for work, and tried to pay at an office out there, but they couldn't pull my information at the California office, and didn't help me out there. Finally I got back to Vegas, and the next day I went to the office on Sahara and Decatur and received minimal to no help at all. I had explained how the California office wouldn't do anything to help me, and that I wasn't able to pay by phone. The representative called up the company to "See what could be done". She didn't bother explaining ANYTHING to the company. Instead she asked if they could re-instate, and how much to do so. They wanted to charge me $193 for two months and a late payment. They also insisted that it was my fault that my insurance lapsed because I didn't call them....despite me showing up to pay my car insurance on time at an out of state office. I complained, and ended up speaking to a manager who gave me the same excuse...it's my fault for not calling their office, despite reaching out to the company via showing up with cash in hand. This left me so enraged I ended up leaving the office saying "Fuck you, fuck your office, and fuck your insurance!!" Go to these people if you like head aches and stress.