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| - First of all, PLEASE READ THE REVIEWS THAT ARENT "RECOMMENDED". (Scroll to the bottom of this page and click the link for reviews that aren't recommended). You will see two 1-star reviews for the Goodyear CVS that were written in Nov. 2014 (like mine). They tell the truth! I don't know why those reviews are basically "hidden" by Yelp, but they are completely accurate and reflective of my experience with this CVS pharmacy. I've been giving them the benefit of the doubt since moving here in June 2014. I am DONE with them! It's a terrible place where customers are treated poorly. The pharmacy is ALWAYS understaffed. On a good day, there are 2 cashiers/pharm techs and one pharmacist working. That's on a GOOD day. This is a busy, 24-hour pharmacy. There should be a a minimum of 5 people working. They're always overwhelmed, backlogged and late in filling prescriptions. Last night, I heard the pharmacist - Emily - tell her workers to "start looking for the lost ones" (prescriptions). She repeatedly asked her staff, "What was I doing?" and kept saying, "I'm nowhere near caught up". Customer after customer came in and left angry because an RX they called in hours ago was either not ready or had been lost. The techs and pharmacists have been EXTREMELY rude to me on the phone and in person, regardless of time of day. Tiffany - a pharm tech/cashier - is an eye-roller and has cut me off mid-sentence with, "Yeah, yeah, yeah", as I was trying to explain something. Last night, CVS made an error on one of my refills that I could see on the web site. I thought if I called at 3:00 a.m. there would be no customers there and I'd be given the appropriate attention. The pharmacist working at that time has been rude on two out of two occasions I've called. (I called last week about another family member's prescription). He sighed and condescendingly said, "I don't know how else to explain it to you". The truth is, he doesn't explain. The things he "explains" make no sense and are 100% contradictory to how the CVS staff did things in CT, where I'm from. I'm not an idiot, yet he treats me like I'm stupid and an inconvenience. He even raises his voice! I'm an educated woman with a master's degree. And, I know how CVS is SUPPOSED to do things. I used them for YEARS in CT. It's the only reason I stayed with CVS after moving here; I figured my profile and RXs were already in the national system so there would be less hassle than changing pharmacies. Now the hassle is worse. The staff at this Goodyear pharmacy honestly has no idea what it's doing! Now, I will be transferring all of my family's prescriptions to Walgreens. I was treated like gold by CVS in Colchester, CT. I didn't know it would be so vastly different in Goodyear, AZ. Here, I'm constantly given the brush-off, told they're "too busy" to answer my questions, or even too busy to fill a prescription! Today I called them because on the web site, there was still an error in the amount of pills and amount of refills remaining. (It was the same error that I tried to fix at 3:00 a.m.). I told today's pharm tech that the 3:00 a.m. pharmacist was condescending and didn't answer my questions. She said, "He doesn't mean to be rude, but we're always understaffed and there's so much for him to do at night. It's very stressful working here." Maybe he's just pissed off that he has the graveyard shift. Maybe CVS should schedule more than 2 people at a time in a high-traffic, 24-hour pharmacy. Maybe the staff shouldn't take out their job stress on the customers. Today's pharm tech told me there was indeed an error in my number of refills, but that SHE couldn't fix it. I HAD to speak to a pharmacist to correct it. Then she said, "I have 5 people in line right now. I have to go". Then she was gone and I was on hold, waiting for the pharmacist herself. When the pharmacist - Emily again - finally reached the phone, she told me, "I'm not good with computers. I don't know how to correct it. We're too busy and there are only two of us in the pharmacy. Your issue ISN'T an emergency. I'm TRYING to deal with emergencies. Call back tomorrow when there's someone else here who understands the computer". WHAT??!! So, in a nutshell, my refill error, which is cheating me out of a full refill because of THEIR mistake, isn't really important. I was blown off. Everyone I talk to there tells me to talk to someone else. I get the run-around and I'm treated like garbage even when there ARE no problems or errors with my orders (which is rare). Even on a problem-free day, I'm greeted with curtness when I pick up my order. If you care about having your medications filled correctly, or if you want to be given the time of day by a caring, knowledgable staff, AVOID this CVS pharmacy! On a side note: This is the dirtiest CVS store I've ever seen. The store itself smells like mildew and the carpeting is really stained. The chairs in the pharmacy waiting area are too gross to sit on.
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