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  • 1 star for great price and large rooms. Let's start with customer service. I checked in along with friends for a Bachelorette Party. My friend who has a disability, asked for handicap accessible check in because the line was too long and he was in pain. The lady literally looked him up and down and said "You're disabled? You look fine to me." Wow. Unbelievably disrespectful. Then when unasked for early check in, I was charged. Now I get that's policy, but we were spending 3 grand in this hotel for one night. We had 3 rooms, 8 tickets to Chippendales and bottle service at Voodoo. C'mon guys, comp the fee. The first room had outdated furniture that was literally falling apart. All the lamps were falling over and the desk was tilted. I was scared to put anything heavy on it. The second room had guests inside wheb we went in. Awkward. So they changed rooms to one that seemed overpowering of smoke, even though it was supposed to be a non-smoking room. The hotel staff said it was mesquite? Umm what? The third room was promised strip view and instead had a view of nothing. Not even the pool. The lady even promised a view of the Bellagio water show which I'm not convinced you can see from any Rio rooms, but definitely not from this one. The bathroom sink made a loud noise every time you turned the water off and the shower was HORRIBLE. The shower head only halfway worked and the rest of the water was still coming out of the faucet. It's completely dark inside the shower because there's no extra light and a dark shower curtain. The toiletries provided were a bar of soap, hand lotion and shampoo. No body wash, no hair conditioner. I get more when I stay at a Marriott hotel. C'mon Rio! Also the walls are paper thin. I could hear everything in the rooms next to me. And then there's Voodoo. TERRIBLE club/lounge whatever you wanna call it. The crowd was much older than we expected. The service was mediocre and the music was sub par. Not to mention they pulled the fire alarm TWICE to clear the dance floor. What a waste of money. Now this does not include the host Brandon. He was excellent. Pay an extra $50 and go to any other hotel near the strip.
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