Hi My name is Thalha i am loyal starbucks customer, Last night at 830pm i went to the store 8951 south tryon street through the drive through and order iced venti soy chai latte, after i pulled out i tasted the drink and it had coffee in it, so they gave me the wrong drink. Thats fine, mistakes happen, so i went back through the drive through and waited 10 minutes in line and i was given the right drink after i returned the wrong one but not a word was said, not even an acknowledgement of we made a mistake and wasted your time, on top of that i had to ask for a straw and napkins. Thats just rude, the lady seemed to be bothered that i came back to get the right product i ordered. I am extremely disappointed at the lack of her customer service skills.