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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-03-13 00:00:00 (xsd:dateTime)
itemReviewed	Shoeless Joe's Sports Grill - Stockyards
http://www.openvoc.eu/poi#funnyReviews	8 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	10 (xsd:int)
rev:text	I want to start off by saying the Manny comment below seems a lot like one of the workers of this establishment as he CLEARLY has not been to the same Shoeless Joes I have gone to. Where to start with this establishment...before opening this franchise I think one important thing that should have been done was TRAIN. TRAIN TRAIN TRAIN..your servers, staff, hostesses..every single PERSON in that restaurant. I have been to several shoeless joes locations and this one is so poorly managed. There are two levels to this restaurant, the restaurant did look clean and tidy. The only thing I noticed was there weren't any booths with the little tvs you usually see at Shoeless Joes..in fact there didn't seem to be many booth options available - I could be wrong. Upon entering this restaurant tonight there was no hostess at the hostess stand. A manager came to the stand and then waved down another hostess standing there as if saying "HELLO...THERE ARE GUESTS HERE!?"..finally a hostess came from behind him and brought us to a high top table an inch from the bar stools. There was 5 of us and we got a 4 top table capped at the end with a bar stool. This was a really uncomfortable spot for us and seeing as the restaurant was fairly empty there should have been a better spot for us to be put at. Look at your clientele when coming..if there are kids..DO NOT SEAT THEM AT HIGH TOPS. We had to ask to be moved and were then moved to another high top..except for seating for 6. Our server came by a few minutes after we had sat and we got our drink orders taken. When my brother-in-law asked what was on tap it seemed as if the server did not know what they had off the top of her head since she asked "what he was looking for?" as a counter question since they have a whole whopping "14!? beers on tap..not that impressive. We ordered apps..nachos and a single serving of wings to start. Our drinks took over 10 minutes to arrive..these are drinks and should not take that long if their are only max 10 tables sat downstairs. After 5 minutes of dropping off our drinks our server returned to let us know that they don't in fact have ground meat for their nachos but they do have beef chili they can add to it..(again..why do your servers not know the menu by now? Quiz..make them study the menu!!!) 15 minutes passed after our drinks and finally our very flat looking nachos arrived with the wings. The nachos could be tossed a little higher to make it look fuller..and maybe add more than just a spoonful of beef chilli?..presentation wise..it did not look appetizing. The wings were big, meaty and saucy and came with a very tiny portion of fries. What is it with Shoeless Joes and not giving more than 20 fries in those little stainless steel cups? The nachos were not the best - the meat did not look appetizing. However, the wings weren't that bad. DO not order the nachos expecting them to be full..they also come on top of newspaper like paper and with the cheese on top..most of your nachos begin to stick to the bottom. Once we were done our appetizers our mains came however our appetizer plates were still on the table. These should have been cleared before dropping the mains as it makes it rather difficult to put mains down with other plates in the way. The manager began dropping the mains with his busser and asked her to clear our plates as she was just standing there - It seems a little unprofessional to have to tell your bussers and servers to clear plates - they should know this by now!! I got the Classic Burger with my 20 fries and found the food to be good. The only problem was that it kept taking our server 10-15 minutes to return with refills for our drinks. She would ask one of our guests if they needed a refill and not the others so by the time she came back with the first re-fill one of us was already waiting for ours to be taken. This can cause more work for your servers if they don't just do it once and for all. To finish, we decided to pass on dessert as we knew it would take forever to get and opted for the bill instead and a take out box for one of our unfinished meals. We got our bill before we got our take out box all while our dirty main dishes stayed in the center of our table. We decided to never return back here until the service is better. Please find a way to train your team on your menu, manners and the very basics of dropping food on a table. I understand that you are a new establishment in the area but the simple things that management can do such as making your servers learn the MENU and teaching them the proper way to bring guests to their table, talk to your guests, give them suggestions..not drop their drinks on them/ on the floor and most importantly BE PROMPT! We left shoeless shoes and had to grab our own mint as the hostess at the stand just stood there and only said "bye"..no have a good day! thanks for coming or we look forward to having you guys again. The simple things MAKE A DIFFERENCE.
http://www.openvoc.eu/poi#coolReviews	4 (xsd:int)
rev:reviewer	Diana

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