I usually go to the university ave location, but decided to try this one today. Awful!!!!The line-up was long but I am used to it moving quickly, so I got my wash ticket and the guy colored all over my window in green crayon. Then sat in line for 40 minutes!, with no escape options. At that point, someone said a line had broken but would be up and running in 5 min. So I waited. Moved one car up. Then waited another 20 min. Then someone came out and directed us all to back out, informing us that everything was now broken and could not be fixed! So wasted more than an hour of my day for absolutely nothing, I have a filthy car with green crayon all over the window. If something is broken, how about telling people before they've sat there for a freaking hour!!!!