If they could get zero stars I would give them the zero stars. I have used this company off and on for the past five years in Vegas and have never had any problems. However now that there is a problem it is a huge problem that they cannot seem to fix. On July 16 I went into their office to cancel my policy, I was told I would have a refund within 2 weeks and that it usually doesn't even take that long. I have been calling since August 1st trying to find out where my refund is and unfortunately they never canceled my policy. Which means no refund has been issued and I am still paying for insurance on a car that I do not own any longer. I have been calling them and Nevada direct to try to get my policy canceled since August 1 and no one has called me back. Yesterday both offices phones were disconnected for the entire day. I called Nevada direct and had Nevada direct contact them and they said they would call me back, that never happened. Now here it is a month later and I still have insurance and no refund on its way. No one will return my phone calls and when I do speak to them they tell me they will handle it and call me back. This is a complete joke and I'm going to the better business bureau.