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  • I'm a big fan of Papa John's pizza, but this place has made so many countless mistakes that I just had to write a review. Yes, countless mistakes. The first was when we moved into our new apartment a year ago. We were tired from moving and just wanted pizza. So I picked them up from the store and took them home only to notice they got one of the toppings wrong. It wasn't a big deal or anything major, so I let it slide. The next mistake was a few months later. We again were craving pizza and my fiancĂ© was at home while I was at work. She ordered pizza online and accidentally put pick up instead of delivery (I had the car and she couldn't go out). When she tried calling to change it they said they couldn't change it once it was in the system. That's one of the most ridiculous things I've ever heard. They wouldn't even let her cancel the order. So I had to take my break and work to pick up the pizza and bring it home. My fiancĂ© made a complaint online and one of the general manager's responded back and told her they would mail her a voucher for a free pizza in order to rectify the situation. We thought that was pretty nice of them. Things, however, only got worse. A few weeks later when I wanted to use the voucher the manager or a higher level employee at the location looked at it and said "How do I know this is authentic?". Mind you, it had the GM signature on it. My response wasn't a kind one, something along the lines of "Why the hell would I bring in a fake SIGNED voucher for some pizza?". He eventually gave me the pizza after asking me 21 questions about where I got it and if it was real. It really pissed me off. Then a few months later, I was at a client's home. The family had ordered pizza from this location and the delivery driver had the wrong pizzas. The order was completely wrong as the driver asked for a higher price than the one states on the phone. That was that. I haven't been here since last fall and I'm hoping the place is a lot better. But honestly, this is one of the worse pizza places in terms of customer service. Don't get me wrong, some of the employees there are absolutely pleasant, helpful and nice to talk to while you wait for your food. But there's definitely enough bad apples and mistakes made to take away from what the good employees do for you. Look for another pizza place.
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