My husband and I are in the market for a new SUV. Well, new to us since I don't believe in buying a brand new car (hello depreciation!). After some searching, we found a 2008 LX 470 at this dealership and made an appointment with Brian to check it out.
Upon arrival, Brian was finally tracked down and told me he thought we didn't have an appointment until later.....nope, not the case. He was busy with another customer, and passed us on to someone else. Not a good first impression.
The salesman we did work with was great. Here's the thing. I grew up in the car industry with my dad owning a GM dealership, so I know how these things work. He did a good job of trying to sell us without over doing it and turning us off. Ultimately, the SUV wasn't what we were looking for, but if they get another one in that's a better fit we'll probably return.
In addition - the dealership is gorgeous and you can tell they take care of their customers!