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  • This location was an absolutely NO NO - a total disappointment. The worst and most rude service I ever had at Cheesecake Factory. I went with my mother and my daughter there for dinner. I ordered my meal and coffee. I asked for cream when my coffee arrived, and kept asking many times for it. At least 20 minutes later, still no cream. My coffee was cold. I checked with my server again. He told me "Just wait". The tables around us came after us were all served. I was still waiting for my cream. I then told my server to bring me a fresh cup of hot coffee when he brought the cream. Another 10 minutes later, my cream was finally delivered without the hot coffee. I asked him "Where was my fresh coffee?" He answered "We had to brew it". I asked "How long?". He ignored me by pretending not hearing. Rather than wasting my time, I paid and left. I am a big fan of Cheesecake Factory, I live in Summerlin and always frequent that location. When I shop at the Forum Shop, I go to that Cheesecake Factory, but never will I visit this location again.
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