I certainly didn't know my Samsung screen is going to cost $200 to fix since I had one of the pocket protector on with a sleeve but it was no match for the concrete on the employee parking lot. He didn't have the part so we had to ordered it. It was promised in 3 days but the good didn't arrive until one week later. Once he got it, called me right away and it was done in about 30 minutes. Very professional staffs and very prompt communication. He offered to sell me a glass protector but I felt my Outer protector is what is warranted in my Samsung S4. Highly recommended..