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  • Costco is great. That being said, my experience here to other night left me with a bad taste in my mouth. Most of the issues had to do with customer service. Problem One: my mom shares a Costco membership with her boyfriend. She had left her card in WA while visiting me in AZ. Shouldn't be a problem to pull up right? Wrong. She gave her name and DOB, his name and DOB, all without any resolution. She finally had to text him to get his member ID# or something, with which they were finally able to print out a temporary membership card. Problem Two: the primary purpose of this trip was to pick up a set of grey California King size 400 thread count sheets. Located the palette of sheets without difficulty, but could only find the Queen size in grey. We tore apart the palette, lifting box after box without finding the right size. We asked a gentleman (who was working samples at the time) to help us lift the heavy boxes. He called someone to help with our questions, who couldn't tell us whether or not they carried the California King in grey, only that "what they have is on the floor." Problem Three: got to checkout when I noticed there was an unsightly black stain on the pack of white (since I couldn't find the grey) sheets. I asked the cashier if it was OK if I exchange these for an unblemished set. She said OK, but I had to go back and get them myself. As the store was closing, I was stopped by an employee who told me I wasn't allowed to go back and retrieve the sheets. I asked for another employee to accompany me as I had already purchased them, and was begrudgingly allowed to proceed. Grey sheets! Grey sheets! My kingdom for a set of California King grey sheets!
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