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| - Let me tell the story of my home away from home. I really must say that when I come to Arizona ( and that is a lot these days), I try VERY hard to get booked here. Before I go into my reasons why, allow me to give a special shout out to Miley and her van named "Mitch"!
Ok...Seriously...
The team here are always pleasant no matter what. They understand hospitality and I can say something about that based on my past ( trust me on this one guys...in another life, I actually taught hotel agents). The team here is professional, efficient, unassuming, and happy to be at work. That alone without even talking about the rooms yet, makes me give full marks...
The rooms are well appointed, clean and spacious. I have twice run into the room attendants who have both times been attentive to safety and hygiene. They too were pleasant. Most rooms have a nice flatscreened television, cordless phone, small fridge, coffee acuement, and comfortable beds that are raised up at least 3 feet off the floor.
When it comes to resolution of issues, they get top marks also. Here is an example of why I say that. I ordered a pizza from the cafe that they have and the individual pie did not come to me fully cooked. Without hesitation or excuses, they replaced the pie. Unfortunately, the next one was still not fully baked. Once again they tried unsuccessfully having used another oven and tried a different method of baking. Once again they replaced the pie and removed the item from my bill having been graciously embarrassed that their efforts failed and I was made to wait. They later also told me the ( unsolicited) the reason they had failed with the preparation earlier. Ownership...accountability...graciousness...empathy... Does Peter Drucker know that he can find a wow here? ( Footnote: In search of Wows is a book written in the eighties about service...)
Keep up the good work here guys. The breakfast in the morning is fresh fruits, cereals, and Tazo Tea. OR Starburst Coffee. Included with your room rate.
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