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| - I'm writing this review as a way of thanking everyone for the superb care that I received during my recent hospital stay. This was my 23 surgery and I've been hospitalized in some of the countries best medical facilities, including Mayo Clinic and John Hopkins but Mercy Gilbert Medical Center was by far the best experience to date. My way of recognizing and thanking them is by writing this review in recognition of their superb care. I am in no way affiliated with this hospital just a very pleased patient.
I have a rare joint disease called PVNS which required surgical removal of a benign tumor in my knee. My journey began as an out-patient, however, once the PVNS was confirmed they had to switch to an open synovectomy which required an in-patient hospital stay.
I was very impressed upon our arrival at the hospital for it felt like we were walking into a five star health spa. The hospital was serving a holiday meal for employees and visitors and the aroma of home cooked foodfilled the spacious multilevel golden domed entry. Who cares if I haven't been able to eat for the last 14 hours. The hospital is carpeted and beautifully decorated with garland and colorful decorations wrapped around the handrails of each level.
We journeyed up to the second floor and checked into the Out Patient Surgery Unit. We arrived two hours early... which is the customary time to enroll in the hurry up and wait to get sliced and diced game. As I looked around the elaborately decorated waiting room...I noticed some of the amenities that I was gladly paying extra for. They have a dedicated flat screen that is updated every minute to notify the families where the surgical patients are at all times in the process (pt is identified by a number).
"Mrs Jeffrey, I'm going to be your nurse please follow me and we'll get you all set up for your surgery." My eyes kept darting around pre-op in amazement, We need to start an IV, however you look like a difficult stick so I'm going to call a technician in to use the ultrasound machine to visualize our vein, no worries she will inject an anesthetic to decrease the amount of discomfort that you may feel while we start the IV. Man I was just thinking "I love any place that cares about how much pain I may feel from a needle stick. They must be really good in managing surgical pain." If you'd like we can give you a femoral nerve block so you don't feel the surgical pain for 24-48 hours. "Oh hell yes I want that too." I was definitely being pampered by all who crossed my path.
I was even given a pretty purple marker to keep as a souvenir after my surgeon and I marked my surgical site together. Oops, I guess no funny stuff is supposed to be written on your surgical sight.The surgeon showed me a pain scalechartand asked what level of pain would be acceptable after surgery. I may beblondbut I can spot a trick question. "Zero!! would be the most acceptable. I just figured if this place was giving me an option, I didn't want to feel any pain. Hells yes, I'll pay extra for that.
My husband was givena pager with a read out in the center that would say for example "surgery is going well, surgery is almost over, patient is in recovery" allowing them to explore the the healing gardens and fountains on the hospital campus while I was having surgery.Timeto say good bye to my sweetheart and be ushered off to the O.R. Just when I thought every possible comfort was being given I suddenly feel a warm fuzzy surge of happy juice flowing through my body...whoosh nightie night.
I awoke in a quiet, very comfortable room filled with state of the art equipment, a couch that transformed into a guest bed, computer for staff use, scanner used for patient safety and tracking of supplies, interactive tv which provided my personally assigned education videos, review questionnaire, relaxation videos, cable, movies, games, internet access with a wireless keyboard, a service ordering menu which included the Paws for Pets program (therapy pets) fully equipped with all of the amenities that a VIP would expect, however, I wasn't a VIP. The view out the window was amazing where I could see the snow capped mountains, palms and even the fall colors of the trees. My view overlooked the entrance of the hospital displaying beautifully chiseled fountains in a zen like healing garden, a life sized metal tree and overflowing elevated ponds. At night it was beautifully illuminated.
Most important was the exceptional care that I received from every member of the staff...doctors, nurses, CNA's, laboratory personnel, dietary, PT, OT and the housekeeping staff. Everyone represented their profession in the best way possible. Due to distant my husband was unable to visit so it was vitally important that I felt safe and well cared for. Everyone exceeded my expectations.
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