I had an excellent experience at this hair salon. Although everyone that works here aren't very proficient with english, just bring a picture with what you want and answer a few simple questions about length and such, and you will be on your way to an awesome haircut! My hairdresser's name was Saori, who was extremely detail oriented and gave me what I wanted. What I liked more was that she wasn't rough with my hair when cutting/blow drying. It is a major pet peeve of mine when hair dressers try to rush when drying my hair and bang my head with the hair dryer, or when they tug at my hair with their shears when layering my hair. Luckily I experienced none of that on my visit. In terms of scheduling, I was a walk in on a Saturday afternoon, and only had to wait 5-10 min which is completely reasonable. I will probably make an appointment for my next visit though so I get the same hair dresser. Also there is free wifi for significant others waiting for their bf/gf to finish up their haircut!