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  • Terrible and slow service. How do you fail a Gyu-Kaku? You're barely cooking. You literally have to give us raw meat. And you fail that? We ordered the combo for 2 people... the food was great, no problem about the food (I cooked most of it anyways) but the service was absolutely terrible. The guy was nice but being nice doesn't get you too far if you can't do your job. We didn't get our waters refilled NOT ONCE. I ended up drinking my sons water in his kid cup because I didn't have water. We needed forks for the kids, asked for forks, he forgot.. we asked again... he forgot again. We ended up walking to the kitchen and asking for forks. It took about 15-20 min to bring our meats out... we were the only ones in the restaurant. It wasn't like they were busy. How is it gonna take long to bring out raw meat on plates? Then we asked for a second round of meat halfway through our meal, and they didn't come out until we were ready to leave. We ended up canceling the meat. Our edamame came to our table about 5 minutes before we left. Our food was eaten already. EDAMAME IS AN APPETIZER. How can you not even bring edamame on time??? We won't be back. At least not to this location.
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