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  • I have solar panels and needed to understand time of use (TOU) billing, versus residential service (RS) billing. I, also, needed to understand if I was grandfathered in, at a one to one rate for net metering, or if I needed to change to the new net meter reading ...NMR-405. On Sunday 11/12 around noon I called and Aubrey was wonderful enough to break down the net metering programs (luckily I am grandfathered in at a 1-1 rate) and every single item on my bill. The reason this didn't get five stars is there is no key on the bill explaining what each billing item stands for. For example SUMD or SUMR or as SOTE. If this was on the bill or even easily found online at the Nevada energy website, people with initiative, could figure everything out themselves. Aubrey helped me find the billing breakdown for SUMR, SUMD, etc.... on a brochure, under "about NV Energy", "rates and Regulatory", clicked on the correct "bill insert rate schedule" for my area. Another unfortunate thing, is there's no way to see the amount of solar energy my solar panels provide on The Nevada energy bill. Homes have two separate meters one for solar and one for NV Energy....and the only thing I can see on my bill is how many kilowatt hours were sent to NV energy because I didn't use them in real time. All kilowatt hours that were used in real-time are not kept track of on my NV energy bill as far as I can tell. If the goal is to help people not understand their bill and how solar power helps their bill, Nevada energy achieves that. Four stars were for the help I was provided on the phone from Aubrey. Please.......NV energy, you really should add a sample bill with each type of billing, for example TOU and RS with the math done on it so we can understand our bills and not have to call you or click 30 tabs for the correct information. You should also provide a key for every acronym you put on a person's bill, on the bill!!!! You should count yourself lucky that Aubrey works for you and is a very smart young lady.
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