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| - I need to explain the 3 stars. Going to the Hwy 55 has been a mixed bag. I've had some excellent experiences, some mediocre ones and a couple terrible ones. In fairness, that averages out to 3 stars.
You might ask why I keep going back if I've had bad experiences (or you just might not care:)), but the reason is the food has been consistently good each time. Unlike my experiences at another local Fort Mill hamburger place, Hobo's where the food has been inconsistent and the service terrible on each visit, Hwy 55 cranks out a good product time and again. My personal favorite is the pimento bacon cheeseburger, but in reality, all the burgers have been great and part of that is the way they season them - there is a peppery tang to the meat.
The service has been mixed. Look - the place employs a lot of high schoolers, so you aren't going to get the white napkin treatment, nor should you expect it. And in my visits, the waitstaff really seems to be trying to do their best. It looks like the biggest pitfall is the lack of experience. Not knowing how to handle a situation or not knowing what to do when things go South. there isn't the experience to know how to smooth over a bad situation. Again, I understand it and that's why I also keep going back.
The appearance of the restaurant is hit or miss. I've gone where everything is orderly and other times, it looks like a tornado came through with litter all over the floor and ketchup splatters streaking tables. Most the time I've gone, the place is really busy, so I understand sweeping isn't the first thing on their mind.
Here's what I've noticed. When it has been a small table of 2, things have gone pretty flawless. When it has been a table of 4, little things have popped up - forgotten bacon on a burger or not remembering to bring out a side of fries until prompted. Where the wheels fall of is when any table larger than 4 sits down. Again, not a huge surprise given the lack of experience the servers have, but management needs to see that and compensate by employing food runners or the like. The worst experience I had was when I came in with my family of 4 and my parents, which made a table of 6. Three of us got our meals in a reasonable time and they were tasty. Then the waitress told us one of the burgers was dropped and they needed to re-fire it. Great, but then what happened to the other 2 missing meals? 20 minutes later the other three meals came out. The first three meals were already eaten and digested at that point. My wife rarely complains, but she went to the manager to tell him the situation and his response was, "Yeah, we are busy. Sorry".
If anything keeps me from coming back, that will be it. I can overlook service errors from teenagers. I can overlook a messy floor. But I have a hard time overlooking indifferent management. If he really doesn't care about that, what else is he blase about?
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