This was my first time visiting this palce... ever. The positives were the staff in the shop were so welcoming and sweet. I loved that feeling walking in first thing in the morning! The store front was clean and well kept. I also thought the restaurant was clean and well-kept as well.
The customer service in the restaurant is what needed the most help and it is why they were only given 3 stars. Breakfast servers should be cheery and happy... that is what I look for in my breakfast places as a Las Vegas local. Take a note from the customer service from the staff in the shop. Maybe smile more... maybe come by our table and fill drinks more or let us know our order coming? Especially knowing it was looking like we were there over 30 min just waiting.
During the 1 hour time of waiting for our order, I observed different people being served before our party of 4.... although they were seated after us. It didn't seem to matter how many were in their party. Looks like perhaps it just depends on the server and or what they ordered. Amazing cheery customer service could have eliminated any kind of negative perspective first thing in a person's morning.