I go to the store on Maryland and have ALWAYS had a good experience with Big 5. I like that they stand behind the products they sell and whenever there has been a problem, as there was wt the RG Boots I purchased, they dont hesitate to accommodate you as a customer. The prices are very good and especially so on weekly SALE items.
And as far as Customer Service goes, twice I have had the Manager call another store for a Sale item that was sold out to see if it was available & then went & picked the item up & called me to tell me it was in. THAT you dont see much these days!!
So with the decent prices, the Customer service and the fact that there has never been any problems whatsoever I highly recommend this chain for all your outdoor needs.