I called this establishment today to place a takeout order, and was put on hold for close to five minutes after being asked to wait for "just a minute". The individual finally returned to the line to inform me that he wasn't able to take my order due to current food orders in progress, but could possibly call me back in around 20 minutes...to take my order. I told him there was no point to such a process, and that if he wasn't currently able to take my order over the phone, then I would find another option for dinner. I would have appreciated being told that there would be a long wait for my order, to which I would have politely declined, and found another option rather than have someone tell me that I needed to wait to be called back...just to place an order on a Tuesday evening.