My first impression of Glassbusters was positive, however it turned into a negative experience after the initial phone conversation . I called for a quote to repair a bedroom window. The quoted cost seemed reasonable and I was told that someone would be out to measure the following Monday, and install that Friday. No one showed up to measure on Monday. I did receive a call Wednesday afternoon to say that they would stop by to measure. Friday came and went without the window being installed. I called Saturday outside of normal business hours and left a message requesting an explanation of why we did not have the window replaced that Friday. No call back. I call back again on Monday to find out when the window will be replaced, only to find out that they had to order the window and that it should arrive Wednesday, and be ready for install by Thursday. Now to the installation. There was broken glass inside and outside the home, and black scuff marks on the interior bedroom wall. The glass on the new window was also smeared with a black, greasy substance. It seems to me that the installation, although functional was half assed, and unprofessional. I would not recommend this business to friends or colleagues.