Had to take my mom in for an out patient surgery the other week. Everything went well and the people are so friendly. I did notice that the surgical waiting room was jam packed (due to construction)... but it's nice since the front desk of the waiting room keeps tabs on you and takes your cell phone number down so that you receive updates on your loved one. When the procedure starts, when it ends, and they organize a conference room that you can meet the surgeon in after everything is said and done with. You also have to wait for your loved one to wake up in recovery... and they keep you updated on their status as well.
I should preface that I volunteered at this hospital during my high school years and achieved over 400+ hours of volunteering hours [when i thought I wanted to go to medical school]. The hospital itself hasn't really changed too much as far as layout (from what I remember)... just face lifts in certain areas here and there.
The neatest thing is that they play a lullaby over the PA system every time a baby is born. After hearing the tune more than a dozen times during my short time in the hospital it kind of gives one hope about the future and all that is going on around you.