Called to get an estimate and Rich was able to have me briefly describe what I was needing and he quoted me a price over the phone and then made an appointment within 3 days.
I had new granite counters installed on an island and some plumbing done and there was a gaping hole in the wall from the plumbing repair and drywall cut out for granite support brackets, he not only was on time, but gave me a call 15 minutes prior to let me know he was on the way.
Rich is about the nicest person I've ever met, he assured me it would look great when he was done and that he has been doing it for over 30 years and will make sure its perfect before he leaves.
It was perfect, he even took extra time to smooth the texture to match the existing texture perfectly, price was exactly what he quoted on the phone. All this and with an estimate that was lower than any other quote I got.