Wanted to celebrate my birthday and found a great deal on a room. I booked the king suite, it was really nice and the bathroom was super big it also had a waterfall shower head with a jacuzzi tube I was SOLD! That night I had a few friends come over to have some drinks and the room got messy, so the next morning I called for house keeping . Short story I had to call for house keeping 3 times they never showed, that tub that I was so excited about didn't work and one of the tvs was busted. Really!!?? When I spoke with the staff they seemed like whatever after I expressed my fustration. I requested to be moved, I had company over and just wanted to relax in that big ass tub!!! I requested to be moved to a clean functioning room and got hella downgrated to the 9th floor from the 30th. Overall I'm never staying there EVER again and as a local that once worked in the hospitality department I know what the standards should be and they were not meet at the Palms Place very disappointing.