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  • My experience didn't start off very well as my daughter and I were exhausted from a long travel day and really needed some sleep before an evening event. We had reservations booked and we asked for an early check in. The morning desk clerk said he thought he could get us checked in early and would call us to advise. I came back in two hrs later to get an update as the desk clerk never called, he said there was not one room ready and if one came up before normal check in time he would call. He never called. There were only a few cars in that lot, so this was pretty unbelievable. I wish he would have just said no since we stayed in the parking lot waiting for hours to get our room. But later in the day (after normal check in time) we finally checked in and we met Sally! She was so warm and friendly, she said she picked out an amazing room for us that was nice and quiet so we could sleep. She went above and beyond to be nice to us and she was so wonderful to everyone that came in. Sometimes the best part of a hotel stay is the staff, and Sally turned our stay around. She greets everyone like a long lost friend! Sally, we appreciate all you do! I wanted you to know that how you treat people makes a difference and it makes our day! Thank you!
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