I could care less about reviewing the room which is what I mainly should do because it is a hotel. However my main issue is with their customer service and the rate at which they change their stories to price gouge you. I and my other teammates decided to stay here for a Flyball Tournament from Friday to Monday. From the moment we arrived to check in I was sorely disappointed. When we checked in, the negotiated price for 50$ pet fee had gone up to 75$ without a forewarning because we were there for the Flyball event. I don't even understand why an event centered around dogs would be more expensive than regular price. The room might be 10 dollars cheaper but you aren't getting a deal with a price raise for pets. My other issue is how fast they seem to backtrack on things they told you. Our team had requested to stay in building 14, they said okay (and for one teammate went ahead and charged her card for it), but you might not be able to because its a first come first serve basis when it comes to checking in for it. Check in is at 4 and they said they couldn't take early check ins which we didn't have a problem with. We all arrived at around 4:30 and when asked about checking in for building 14, they told us that it was full because other teams had come in earlier than check in time and got it. How could you be so adamant about no early check ins but then go ahead and allow it? And then how come my teammate who got charged for it and was guaranteed a room, not be able to get said room?
Honestly there were so many issues here with price gouging, backtracking, and the staff being disorganized and dishonest that I probably won't stay here again. Checking in when you made reservations weeks in advance shouldn't be an issue but I guess when your staff is constantly unorganized, it's just a thing you do with your guests.