Wow! I used to really enjoy staying at the Vdara. After our recent stay here, I'm having to reconsider. What hotel room doesn't have a coffee pot now-a-days???? We asked the concierge if we can get a coffee pot in our room. He said the only rooms that have coffee pots are the suites. He said he would call and see if there were any extra coffee pots available. The concierge called while we waited. We were told there were no extra coffee pots available. So what does that mean, if a coffee pot in a suite breaks, they wouldn't be able to replace it for the guest. Not likely! So we had to go to the little cafe inside Vdara. Two small cups of coffee and two danishes totaled $27. Hmmm ~ maybe this is why the Vdara doesn't want you to make coffee in your room.
A day later, we return to the concierge for assistance is obtaining tickets to a show. This was a different concierge, a lady. She was practically as useful as the man the day before. She didn't want to look for the tickets. She said she has never filled a request to get tickets for The Bodies Exhibit and Titanic. The reason we went to her for the tickets is because I called the Exhibit to get tickets and they told me the Vdara concierge can take of it for us. The Vdara concierge acted as if she didn't want to deal with it. However, she finally picked up the phone and asked another employee and she was finally able to figure out how to get us tickets.
The only time we have ever gone to the concierge for assistance...I thought their purpose was to GLADLY assist the guests. Not at the Vdara!