It's crazy how great the Shadyside location is but how awful it is here in Oakland. I've been to both several times. However, my most recent visit to the Oakland location, I had 2 servers. The first one was amazing and is the reason why I'm giving the place 2 stars as opposed to 1. The other one was her first day so I won't comment about that. Usually, the servers are the reason why I still come out happy and find myself coming here again. The problem I have is the food or kitchen staff, whatever the reason may be. I ordered buffalo potato bites and they came out burnt. The cajun fries came out lacking flavor and on an empty Sunday afternoon, it took nearly 40 minutes for chicken fingers to come out. This time around I didn't get a burger, but they are okay but if I wanted a burger, I'd go to their sister restaurant, Tipsy Cow since their burgers are way better. I'm REALLY not picky when it comes to food and even when their food is burnt, I'll eat it and pay for it but their food has been sub-par every time.