I wish I could give negative stars! I ordered a special cake and was told by the manager Lexi when it would be ready. When I called to check and make sure it was done, I got the run around telling me they would call me back. After 2 attempts to see if my cake was ready , with no call Back as promised, I showed up down at store number 317. Spoke with a guy claiming to be General Manager named Jaime. Jaimes words to me after he called Lexi, "I'm sorry we don't have your cake ". Now it is 9 pm sat and i have a 10 am birthday on Sunday to be to.... with NO CAKE!! I'm sorry is all he would say , over and over and over. No offer to try to make anything right...I will not purchase from that Coldstone EVER again. So horribly Sad that customer satisfaction is no longer valued.